Disclosure as Required by the Act on Specified Commercial Transactions
Name of Seller
|Company Name||Cosme.com Inc.|
|Mailing Address||Cosme.com, Ark Mori Building 34F, 1-12-32 Akasaka, Minato-ku Tokyo 107-6034 Japan|
|Sales and Managing Director||Hajime Endo|
|Hours||Weekdays 10:00am - 6:00pm JST. Closed weekends and holidays.|
Orders will be shipped using Japan Post(Yu-Pack parcel).
We provide free shipping for orders over 5,400 yen per shipment.
Orders under 5,400 yen are subject to a standard shipping fee of 540 yen anywhere within Japan.
Prices and Payment
Product prices are displayed separately for each product. All prices include tax.
Paying with Credit Card, Alipay, China UnionPay, PayPal
Payment for purchases can be completed online. Credit or debit card payments will be completed using the secure transaction services provided by VeriTrans Co., Ltd., which will transmit payment information to the appropriate payment companies.
*For inquiries regarding paying in installments, billing schedules, debit payments, etc., please contact your card company.
If you have earned reward points, you can use them when you pay for orders.
For more information, please see the “About Points” help page.
Cancellations, Exchanges, and Returns
We accept returns and exchanges for products that are delivered in damaged or poor condition. Users can cancel orders if requested within the cancellation deadline. For more information, please see the “Customer Service” page.
We accept returns of products that meet certain requirements, although unfortunately we cannot make exchanges for mistaken or otherwise dissatisfactory orders.
We are only able to honor exchanges or returns for orders delivered within Japan. Be advised that we cannot accept exchanges or returns if you have an order shipped abroad.